🔐 Privacy & Refunds Policynn

Last updated: July 25, 2025

1. Privacy Policy

Oriunda (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. We collect and use your data only for order processing, customer service, and to improve your shopping experience.

What we collect:

Name and contact details

Shipping and billing address

Email address

Purchase history

Device and browser information

How we use it:

To process and fulfill your orders

To communicate with you about your purchases

To send promotional offers (only with your consent)

To analyze site performance and improve services

We do not share your information with third parties, except trusted partners who help operate our website and deliver your orders. Your data is protected and never sold.

If you want to access, correct or delete your personal data, contact us at:

📩 support@oriunda.store

2. Refunds Policy

At Oriunda, customer satisfaction is a top priority. Due to the nature of our logistics and dropshipping model, we offer refunds only within 48 hours of purchase. After this period, the order is considered final and non-refundable.

Eligible refunds (within 48 hours):

Order cancellation within 48 hours

Duplicate payment

Error in item or size selected

Please note:

After 48 hours, no refunds or cancellations are accepted.

Refunds are issued to the original payment method.

We do not accept returns unless the product arrives damaged or defective.

Damaged or defective items:

If your item arrives damaged, send us an email within 5 days of delivery with photos and a detailed description. We will either replace the item or issue a partial/full refund depending on the situation.

📩 Email for claims: support@oriunda.store

📦 No physical returns are required unless specifically requested.

3. Contact

If you have questions about this policy or need assistance, feel free to contact us:

📧 Email: support@oriunda.store or info@oriunda.store

🌐 Website: www.oriunda.store